TERMS AND CONDITIONS
WELCOME TO THATSMYDREAMHOLIDAY.COM, In these booking conditions references to: “we”, “our”, “us” OR TMDH are to THAT’S MY DREAM HOLIDAY LIMITED;
INFORMATION ABOUT US
That’s my dream Holiday Limited is a company registered in England under company number 11291381. Our registered office is at 3rd Floor, 207 Regents Street, London, W1B 3HH, United Kingdom, TMDH is an exclusive members only travel platform that promotes and advertises exclusive deals Accommodations, Experiences, Dining options, Entertainment options, and Package Holidays,
Your contract with us is subject to these booking conditions. A contract will exist between us once you have paid your deposit (or such other fee as may be necessary, for instance where you're making a ' delayed booking ' ) and we have reissued you with our booking confirmation . If any component of our contract with you is found to be invalid or unenforceable, then the res t of it'll not be impacted and will stay authentic and enforceable. Where your booking is for more than one person, the first-named person in your party aged eighteen years or over will be treated by us as the 'lead name' for your booking. The lead name will be responsible for making all payments due to us in accordance with our contract. Completion and submission by you of our Booking Form will be treated by us as confirmation that you have read, understood, and accepted these booking conditions. This contract is governed by English Law and the exclusive jurisdiction of the English courts.
By making a booking, the first named person on the booking agrees on behalf of all persons detailed on the booking that he/she:
· has read and understood all the Booking Conditions and has the authority as mentioned above to agree to be compel by them;
including where applicable, special categories of data (such as information on health conditions or disabilities and dietary requirements).
· Accepts financial responsibility for payment of the booking on behalf of all persons detailed on the booking.
When you book an accommodation, Package holiday, Dining and Entertainment or Transfer, Car hire options TMDH provides and is responsible for the Platform – but not the Travel Experience itself
abide by Our values (Travel respectfully / Travel safely / Data protection and Privacy )
comply with all applicable laws
cooperate with any anti-fraud/anti-money laundering checks we need to carry out
not use the Platform to cause a nuisance or make fake Bookings
use the Travel Experience and/or Platform for their intended purpose
not cause any nuisance or damage, and not behave inappropriately to the Service Provider’s personnel (or anyone else, for that matter).
The use of this portal is restricted to individuals who are members of the general public. Agents, businesses, and other entities are not eligible to become members of this portal. Prohibited Users: This portal is not intended for use by agents, businesses, or other entities. Any attempt by such entities to register as members or to use this portal in any way is strictly prohibited. No Liability: We are not liable for any losses or damages that may result from the use of this portal by agents, businesses, or other entities who are not members of the general public.
EU COMMUNITY LIST
In accordance with EU regulations, information on air carriers that are subject to an operating ban within the European Community is available at:
YOUR RELATIONSHIP WITH US
Please read these Terms and Conditions carefully before booking with us. These Terms and Conditions govern your relationship with us in respect of your use of the Services and how bookings that you wish to make are processed by TMDH. It is important that you read and understand the Terms and Conditions before using the Services. If there is anything within the Terms and Conditions that you do not understand, then please contact us to discuss what this means for you.
By setting up an account or otherwise using or accessing the Services you agree to these Terms and Conditions in relation to any Accommodations, Experiences, Package holiday
you buy. In addition, when you make a booking, you will be invited to agree to these Terms and Conditions. If you do not agree to these Terms and Conditions, please do not use the Services or make a booking. TMDH does not itself own or provide any of the services, facilities or travel arrangements which make up your Accommodations, Experiences, Package holiday. These are provided by third parties i.e. the Travel Providers.
The lead name on the booking will be the person responsible for the booking (the "Lead Name"). The Lead Name shall be responsible for paying the deposit and the full price, for making any amendment and cancellation requests, for the payment of any additional charges in relation to such requests and for all other matters concerning the booking, in accordance with these Terms and Conditions. The Lead Name also confirms that the details provided for all other parties to the booking are full and accurate, that those other parties agree to be bound by these Terms and Conditions and that the Lead Name has the authority to accept and does accept these Terms and Conditions on behalf of all persons in the booking. The Lead Name must be at least 18 years old at the time of booking.
The Lead Name agrees to check all descriptions on the travel documentation received after booking and to inform us immediately of any errors or instances where personal details do not correspond with those shown on the passports (where relevant) of those travelling under the booking.
ACCOUNT AND MEMBERSHIP
To access the Services, you must register with us and set up an account (your "Account").
You may set up your Account with an email address and password or connect to the Services and create an Account using a social media account (e.g. Facebook) identified in the sign up stage.
If you create your Account using an email and password, we encourage you to use "strong" passwords (passwords that use a combination of upper and lower case letters, numbers and symbols). You are responsible for maintaining the confidentiality of your login details and any activities that occur under your Account. If you have any concerns that your Account may have been misused, you should contact us on the details given in paragraph 21 below straight away to let us know.
Once you have created your Account and we have informed you of this, you become a member of TMDH (a "Member"). You must be at least 18 years of age and capable in your country of residence of entering into a legally binding agreement to become a Member. In the event that you breach these Terms and Conditions, TMDH may suspend or terminate your access to the Services and your Account. If your access is suspended or terminated, you must not attempt to use the Services under any other name or by using the access credentials of another person even where you have the permission of that person to do so.
TMDH allows Members to make bookings for the Travel Offers and Package Holidays advertised on the Services. TMDH does not guarantee that any Accommodations, Experiences, Dining options, Entertainment options, and Package Holidays, will remain available for any period of time on the Services.
All bookings for the Accommodations, Experiences, Dining options, Entertainment options, and Package Holidays are subject to availability at the time of booking. We will inform you as soon as possible after placing a booking if, for any reason, Accommodations, Experiences, Dining options, Entertainment options, and Package Holidays, you have sought to book through the Services, are not available.
BOOKING CONFIRMATION / TRAVEL DOCUMENTATION
Please be sure to review your confirmation, ticket, and any other documentation supplied in relation to your booking. It is your responsibility to make sure the information on your confirmation invoice is correct and to let us know as soon as you notice any discrepancy. The price of your travel arrangements may have increased since the time of booking, and we regret that we are unable to accept any liability if we are not immediately notified of any inaccuracy. Although we will do our best to assist and rectify any errors, you will be responsible for any costs involved as detailed in Clause 26 of these terms.
We need to make sure that the information you provide us is accurate to ensure that your e-tickets arrive. If you have made any changes to your address, telephone number or email address, please let us know as soon as possible so that we can update our records. We recommend that you provide a mobile telephone number at the time of booking to allow us to contact you more easily in case of any changes or cancellations.
Make sure you have a copy of all your booking confirmation, e-tickets, and any other travel documentation (like your passport and visa) with you always. We won't be able to help you if a supplier doesn't provide what you're supposed to have if you don't have it.
DINING AND ENTERTAINMENT EXPERIENCE SERVICE
We offer dining and experiences services on our website as separate travel services from any accommodation or package holiday offers, such experiences are offered by our suppliers as agents for the relevant supplier of the selected dining and entertainment experience and the supplier terms and conditions apply to such bookings. Your contract for such experiences is directly between you and the relevant supplier.
Excursions or other tours that you may choose to book or pay for locally whilst you are on holiday are not part of your package holiday provided by us. For any excursion or other tour that you book locally your contract will be with the operator of the excursion and not with us and we will not be held responsible for the provision of these excursions or tours or for anything that happens during these where they are purchased locally. We are not responsible for any excursions or tours that you may choose to book while on vacation, as these will be operated by third-party operators. Any agreements you make with these operators will be with them, and not with us. We cannot guarantee the quality of the excursion or tour, or anything that may happen while you are on it.
RESOLVING AND DISPUTES
Whenever possible, we aim to provide the best customer service possible, but if you have any complaints about your travel services, you should report them to the relevant travel service provider or their local supplier, agent or Hotel / Resort staff as soon as possible. If the provider is unable to resolve your issue, then it is your responsibility to contact our Customer Service Department at 02080 507658 or via email - email@example.com for help.
If you have a complaint about your travel experience and it’s not resolved by travel service provider or their local supplier, agent or Hotel / Resort staff you have thirty-eight days after you come home to write to our Customer Relations Department firstname.lastname@example.org. You need to include your booking reference and any other relevant information and documents. If you don’t follow these procedures, we might not be able to investigate your complaint while you were in the resort, and this could
UPDATING THESE TERMS AND CONDITIONS
We may modify or update these Terms and Conditions from time to time at our sole discretion and for reasons including (without limitation):
(a) changes in how our business operates;
(b) changes in the legal or regulatory requirements that we must comply with; or
(c) changes in how we accept payment from you.
We will notify you of any material changes to these Terms and Conditions either using the usual method of communication we use to contact you or using a notice on our website or app. For the avoidance of doubt, this does not apply to confirmed bookings.
RIGHTS OF THIRD PARTIES
Any contract made between you and us is only made between you and us. No third party will have any rights to enforce any of its terms, with the exception of the rights provided for the Travel Providers, suppliers and Trustees.
TRANSFER OF OUR RIGHTS
We may transfer our rights and obligations under our contract with you to another organisation, and we will do our best to notify you if this happens, but this will not affect your rights or our obligations under the contract.
LAW AND JURISDICTION
These Terms and Conditions and any dispute or claim (including non-contractual disputes or claims) arising out of them, their subject matter or formation shall be governed by and construed in accordance with the law of England and Wales. You and we both agree that the courts of England and Wales will have exclusive jurisdiction to resolve any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with these Terms and Conditions or their subject matter or formation. If you are a resident of an EU country other than England and Wales, you may also bring proceedings in your country of residence under the laws of that country.
YOUR FINANCIAL PROTECTION – NON-FLIGHT INCLUSIVE PACKAGE HOLIDAYS
When you buy a Package Holiday that does not include a flight, protection is provided by way of a trust account with Travel Trust Association, St Andrews House, West Street, Woking, Surrey, GU21 6EB.
FINANCIAL FAILURE OF THE TRAVEL PROVIDER
In the event that one of the Travel Providers ceases to trade and/or accept your booking during your Package Holiday, you must contact us immediately to inform us and allow us to make alternative arrangements. We will accept no liability for costs and expenses you incur in circumstances whereby you have not given us a reasonable opportunity to make alternative arrangements. In making alternative arrangements, we will aim to replace the travel component provided by the failed Travel Provider with one which is of a higher quality, equivalent, or as near equivalent as possible in the circumstances.
If we are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to you under the ATOL scheme. You agree that in return for such a payment you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable). You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme.
If you have any queries about these terms, please contact us through our online form, send us an email at email@example.com or contact us on the phone: 0207 887 2772 We’ll be here to help. +442080507658
YOUR HOLIDAY PRICE AND PAYMENT
We reserve the right to alter the prices of any of the holidays on our website. You will be advised the current price at the time of the holiday that you wish to book before your contract is confirmed. You will be advised of the current price of the holiday that you wish to book before your contract is confirmed. When you make you booking, you must pay a minimum deposit per person which is confirmed at the time of booking based on the payment terms of the product stated on the website. (Excluding infants under two years of age at the date of return). If the balance is not paid in time, we shall cancel your travel services. If the balance is not paid in time and we retain your deposit, you can make payments by credit or debit card by logging into www.thatsmydreamholiday.com or by calling us on 02080 507658. If you are sending a cheque, please allow 7 working days for clearance. Please note: any refunds that may be due to you will be refunded using the original payment method and if you have paid by credit or with debit card, it will be refunded to the same card that was used for the booking.
While you're on vacation, you may book other trips not part of your holiday contract with us and not included in the price of your vacation. We may help arrange these trips, but we reserve the right to pass along any charges we may incur from time to time from our suppliers in connection with any other trips booked through our concierge service on your behalf.
Your holiday price does not normally include:
• Visa fees, overseas airport departure charges payable locally, porterage, personal expenditure, hotel extras, fuel, and extras for car hire.
• Taxes or compulsory charges introduced by governments, regulatory bodies, or airlines after you have booked.
• Security charges introduced or increased after you have booked relating to transportation costs.
• Holiday insurance
You must have travel insurance in place to cover you and your party in case of cancellation, accidents, illness, death, and loss of belongings and possessions. It is your responsibility to make sure you have the appropriate insurance. We will not be responsible for any losses that may occur if you do not have insurance. If luggage is lost or damaged while you are traveling, you must file a claim with the airline within 24 hours.
You must make sure that you are fully insured for your holiday and that all the activities that you will be carrying out are covered by such insurance. This insurance must include adequate cancellation insurance to the value of your holiday, emergency evacuation and repatriation costs in respect of all of your activities.
Please note that the travel insurance provided by some credit card providers often only offers the minimum coverage and, whichever your insurer, you should always check for any exclusion of activities that you might be undertaking. In response to public concern, some insurers now offer specific insurance against cancellation, delay and abandonment due to volcanic ash disruption. This can be taken out as an add-on to some travel insurance policies or as stand-alone cover.
PASSPORT, VISA, AND IMMIGRATION REQUIREMENTS
You are responsible for confirming the specific passport and visa requirements with the relevant embassies and/or consulates. We cannot be held responsible if you cannot travel because you have not complied with any passport, visa, or immigration requirements.
If you are not a British citizen, you will need to check the applicable requirements with the respective embassy or consulate of the countries you are visiting or the British foreign office. Please ensure that you comply with the applicable passport and visa requirements and that you allow sufficient time to obtain them. All travellers, including children, must have machine readable passports when travelling to or via the United States. All passports must be valid for at least six (6) months by the end of your journey.
Clients travelling to the United States must apply for their visa prior to departure on the following website https://esta.cbp.dhs.gov (there will be a minor charge for this service). Although most travel, including travel to international destinations, is completed without incident, travel to certain destinations may involve greater risk than others. Best at Travel advises customers to review any travel prohibitions, warnings, announcements, and advisories issued by The Foreign, Commonwealth and Development Office Travel Advice Unit prior to booking travel to international destinations. Information on conditions in various countries and the level of risk associated with travel to international destinations can be found from the following sources:
That’s My Dream Holiday Ltd does not represent or warrant that travel to international destinations is advisable or without risk. It is your responsibility to ensure that you obtain all the necessary inoculations in relation to your trip. Information on country specific health advice can be found at https://www.gov.uk/foreign-travel-advice. Recommended inoculations for travel may change at any time, so always consult with your doctor or the appropriate Embassy or Consulate for up-to-date information. If you find yourself in a difficult situation while on holiday, please don't hesitate to reach out for help. We will do our best to provide assistance by providing information on local health services, local authorities, and consular assistance; as well as helping you find alternative arrangements if necessary. If the difficulty is your own fault, you will be responsible for any costs we incur.
Your confirmation invoice will show the details of your airline, your flight number, and the destination airport. However, no airline can guarantee departure times, and these may change due to weather conditions, air traffic control restrictions, or technical/operational problems. Therefore, it is important to reconfirm your flight departure time 72 hours before departure with the airline concerned and to complete online check in according to the airline's procedures. We are sorry that we are unable to guarantee any specific aircraft types or seat allocation for passengers if the flight is delayed. Flights described as "direct" will not necessarily be nonstop. If you book a return journey and do not use the outward flight without contacting the carrier directly, the airline may cancel the return flight without a refund.
All flight tickets must be used in sequence. It is your responsibility to ensure that you arrive at all points of departure on time. If you miss a flight or other transportation, Trending Travel will try to arrange alternative transportation but reserve the right to recover any costs we incur in making such arrangements. Any rail, road and other departure times are supplied by the carriers. They are subject to inter alia, air traffic control restrictions, weather conditions, the need for constant maintenance and the ability of passengers to check in on time. There is no guarantee that departures will take place at the times shown on your tickets. The timings are estimates only and Trending Travel does not have any liability to you for any delays that may arise. Further, your dealings with all carriers are subject to the conditions of the carrier, some of which may limit or exclude liability.
Some of the flights and flight-inclusive holidays on this website are financially protected by the ATOL scheme. But ATOL protection does not apply to all travel and holiday services offered on this website. This website will provide you with information on the protection that applies in the case of each travel and holiday service offered before you make your booking. If you do not receive an ATOL Certificate then the booking will not be ATOL protected. If you do receive an ATOL Certificate but all the parts of your trip are not listed on it, those parts will not be ATOL protected. Please see our booking conditions for information, or for more information about financial protection and the ATOL Certificate go to:
We revise our booking conditions from time to time. The conditions which will apply to your holiday are the same as those on our website at the time of booking. There may be additional terms and conditions which apply to our special offers, promotions and discounts from time to time. These will be notified to you at the time of booking if you inform us that you would like to take advantage of them.
If you have booked a travel service but haven't used it yet, like checking in for your flight or getting your rental car, there's a chance your refund might not be available. In some cases, the supplier might charge you cancellation fees up to 100%. For flights, it might be possible to get a partial refund of the departure tax you paid.
If you or any of your party members cause offence, distress, danger or annoyance to others or damage to their property, your travel arrangements may be terminated by the supplier (e.g. hotel, airline, transfer agent) on your behalf. In such circumstances, our responsibility to you stops immediately. We will have no further obligations to you or your party and no refunds will be given for lost accommodation or any other Travel Service. We will not pay any expenses or costs incurred as a result of termination and you and/or your party may also be required to pay for loss and/or damage caused by your actions.
Full payment for any such damage or losses must be paid directly to the Travel Service Provider before departure. If you fail to make payment, you will be liable to reimburse us for any expense and claims (including legal costs) subsequently made against us as a result of your actions, together with all costs we incur in pursuing any claim against you. We cannot be held responsible for the actions or behaviour of other guests or individuals who have no connection to your booking arrangements.
Holiday Voucher Terms and Conditions
Important Information Regarding the Use of Your Holiday Voucher
Before you proceed with redeeming your holiday voucher, please carefully read and understand the following terms and conditions (T&Cs) to ensure a smooth booking experience:
Initial Enquiry via Website: To utilise any of our vouchers, you must initiate your holiday enquiry through our customer services, Failure to do so will render your voucher invalid for use against the holiday.
Eligible Holidays or Accommodations:
Vouchers can only be applied to eligible package holidays.
Voucher Code Requirement: When booking, it is essential to provide your voucher code.
One Voucher per Booking: Each voucher or voucher code can be used for a single booking, not per person. Only one voucher can be applied per booking.
Payment Restrictions: Vouchers can only be utilised for full and final payment towards your package holiday.
Limitations on Usage: Vouchers are exclusive to covering the cost of your holiday or accommodation and cannot be used for other expenses such as food, beverages, spa treatments, etc.
Minimum Spend Requirement: The full minimum spend amount must be met within a single booking for the voucher to be redeemed ( Min spend £1000 for Min 4 nights stay )
Non-Refundable and Non-Exchangeable: Please be aware that vouchers are non-refundable, non-exchangeable, and cannot be applied retrospectively.