Terms and Conditions

The contract between you and us — what we promise, what we ask of you, and how we work together.


PART ONE


About us & the contract

This first part introduces who we are, how the contract between you and TMDH is formed, and the key conditions that apply.


1.1. About us

That's My Dream Holiday Limited is a company registered in England under company number 11291381. Our registered office is at 3rd Floor, 207 Regent Street, London, W1B 3HH, United Kingdom. TMDH is an exclusive members-only travel platform that promotes and advertises exclusive deals on accommodations, experiences, dining options, entertainment options and package holidays.

When you book accommodation, a package holiday, dining and entertainment, transfers or car hire options through us, TMDH provides and is responsible for the platform — but not the travel experience itself.


1.2. How the contract is formed

Your contract with us is subject to these booking conditions. A contract will exist between us once you have paid your deposit (or such other fee as may be necessary, for instance where you're making a delayed booking) and we have issued you with our booking confirmation. If any component of our contract with you is found to be invalid or unenforceable, the rest of it will not be impacted and will stay valid and enforceable. Where your booking is for more than one person, the first-named person in your party aged 18 years or over will be treated by us as the 'lead name' for your booking. The lead name will be responsible for making all payments due to us in accordance with our contract. Submission of our Booking Form will be treated by us as confirmation that you have read, understood and accepted these booking conditions.

This contract is governed by English law and the exclusive jurisdiction of the English courts.


1.3. What you agree to 

By making a booking, the first-named person on the booking agrees on behalf of all persons detailed on the booking that he/she:


  • Has read and understood all the booking conditions and has the authority to agree to be bound by them;
  • Agrees to our use of their personal data in accordance with our Privacy Policy and authorises us to disclose their personal details, including where applicable, special categories of data (such as information on health conditions, disabilities and dietary requirements);
  • Accepts financial responsibility for payment of the booking on behalf of all persons detailed on the booking.


1.4. Your relationship with us

Please read these Terms and Conditions carefully before booking with us. They govern your relationship with us in respect of your use of our services and how bookings are processed by TMDH. If there is anything within the Terms and Conditions that you do not understand, please contact us to discuss what this means for you. By setting up an account or otherwise using or accessing our services, you agree to these Terms and Conditions in relation to any accommodations, experiences and package holidays you buy. If you do not agree, please do not use the services or make a booking.

TMDH does not itself own or provide any of the services, facilities or travel arrangements which make up your accommodations, experiences or package holiday. These are provided by third parties — the 'Travel Providers'.


1.5. The Lead Name

The lead name on the booking will be the person responsible for the booking (the "Lead Name"). The Lead Name shall be responsible for paying the deposit and the full price, for making any amendment and cancellation requests, for the payment of any additional charges in relation to such requests and for all other matters concerning the booking, in accordance with these Terms and Conditions.

The Lead Name also confirms that the details provided for all other parties to the booking are full and accurate, that those other parties agree to be bound by these Terms and Conditions and that the Lead Name has the authority to accept and does accept these Terms and Conditions on behalf of all persons in the booking. The Lead Name must be at least 18 years old at the time of booking. The Lead Name agrees to check all descriptions on the travel documentation received after booking and to inform us immediately of any errors or instances where personal details do not correspond with those shown on the passports (where relevant) of those travelling under the booking.


1.6. Account & membership

To access our services, you must register with us and set up an account (your "Account"). You may set up your Account with an email address and password, or connect to the services using a social media account (e.g. Facebook) identified at the sign-up stage. If you create your Account using an email and password, we encourage you to use a strong password (a combination of upper- and lower-case letters, numbers and symbols). You are responsible for maintaining the confidentiality of your login details and any activities that occur under your Account. If you have any concerns that your Account may have been misused, contact us straight away using the details at the end of this document. Once you have created your Account and we have informed you of this, you become a member of TMDH (a "Member"). You must be at least 18 years of age and capable in your country of residence of entering into a legally binding agreement to become a Member. If you breach these Terms and Conditions, TMDH may suspend or terminate your access to our services and your Account.


1.7. Eligibility

The use of this portal is restricted to individuals who are members of the general public. Agents, businesses and other entities are not eligible to become members of this portal.


Prohibited users: This portal is not intended for use by agents, businesses or other entities. Any attempt by such entities to register as members or to use this portal in any way is strictly prohibited.

No liability: We are not liable for any losses or damages that may result from the use of this portal by agents, businesses or other entities who are not members of the general public.


1.8. Our values

You will:

  • Abide by our values (travel respectfully / travel safely / data protection and privacy);
  • Comply with all applicable laws;
  • Cooperate with any anti-fraud or anti-money laundering checks we need to carry out;
  • Not use the platform to cause a nuisance or make fake bookings;
  • Use the travel experience and/or platform for their intended purpose;
  • Not cause any nuisance or damage, and not behave inappropriately to the service provider's personnel (or anyone else).


 1.9. Package Travel Regulations 2018 — your booking classification


The Package Travel and Linked Travel Arrangements Regulations 2018 govern travel sold in the UK. Different protections apply depending on what you book with us. We will tell you, before you complete your booking, which classification applies to your booking and what protections come with it.

Package holiday — fully protected.


If you book at least two different types of travel service (for example, flight + accommodation, or accommodation + transfer + excursion) from us as part of one booking, this is a 'package' under the regulations. Packages we sell are fully protected — flight-inclusive packages by ATOL (No. 12259), and non-flight packages by the Travel Trust Association (No. Q9823). You receive full Package Travel Regulations rights, including the right to a full refund within 14 days if we cancel, and our liability for the proper performance of all included services.


Linked Travel Arrangement (LTA).

If you book a travel service from us and then, within 24 hours, book a different travel service from us in a separate transaction, this may be a 'Linked Travel Arrangement' under the regulations. LTAs do not benefit from full Package Travel Regulations protection but are still covered for insolvency. We will inform you clearly at the point of booking if your booking is an LTA.


Single travel service.

If you book just one travel service from us (for example, a hotel-only booking, a single flight, or a single excursion), this is a single travel service. Your booking is governed by the supplier's own terms and conditions, and we act as a booking agent. Single travel services do not have Package Travel Regulations protection, but where applicable they may still be covered by ATOL or TTA — we will tell you at the point of booking. 


PART TWO


Bookings & payment

Everything to do with making a booking, what we'll send you, what to do if it doesn't arrive — and how payment, refunds and no-shows work.


2.1. Availability

TMDH allows Members to make bookings for the travel offers and package holidays advertised on our services. TMDH does not guarantee that any accommodations, experiences, dining options, entertainment options or package holidays will remain available for any period of time.

All bookings are subject to availability at the time of booking. We will inform you as soon as possible after placing a booking if, for any reason, the items you have sought to book are not available. A confirmation email will be sent once your booking is successfully processed. This typically occurs within two minutes but may occasionally take longer. Please check your spam or junk folder if you do not receive it promptly.


2.2. Booking confirmation & travel documentation

Please review your confirmation, ticket and any other documentation supplied in relation to your booking. It is your responsibility to make sure the information on your confirmation invoice is correct and to let us know as soon as you notice any discrepancy. The price of your travel arrangements may have increased since the time of booking, and we regret that we are unable to accept any liability if we are not immediately notified of any inaccuracy. We will do our best to assist and rectify any errors, but you will be responsible for any costs involved.

We need to make sure the information you provide us is accurate to ensure your e-tickets arrive. If you have made any changes to your address, telephone number or email address, please let us know as soon as possible so we can update our records. We recommend that you provide a mobile telephone number at the time of booking to allow us to contact you more easily in case of any changes or cancellations. 


2.3. Holiday price & payment

We reserve the right to alter the prices of any of the holidays on our website. You will be advised of the current price of the holiday you wish to book before your contract is confirmed.

When you make your booking, you must pay a minimum deposit per person which is confirmed at the time of booking based on the payment terms of the product stated on the website (excluding infants under two years of age at the date of return). If the balance is not paid in time, we shall cancel your travel services. If the balance is not paid in time and we retain your deposit, you can make payments by credit or debit card by logging into thatsmydreamholiday.com or by calling us on +44 20 805 07658. If you are sending a cheque, please allow 7 working days for clearance.

Any refunds that may be due to you will be refunded using the original payment method. If you have paid by credit or debit card, the refund will be issued to the same card that was used for the booking.


While you're on holiday, you may book other trips not part of your holiday contract with us and not included in the price of your holiday. We may help arrange these trips, but we reserve the right to pass along any charges we may incur from time to time from our suppliers in connection with any other trips booked through our concierge service on your behalf.


Your holiday price does not normally include:

  • Visa fees, overseas airport departure charges payable locally, porterage, personal expenditure, hotel extras, fuel and extras for car hire;
  • Taxes or compulsory charges introduced by governments, regulatory bodies or airlines after you have booked;
  • Security charges introduced or increased after you have booked relating to transportation costs;
  • Holiday insurance.


2.4. No shows
If you have booked a travel service but haven't used it (e.g. checking in for your flight or collecting your rental car), there's a chance your refund might not be available. In some cases, the supplier might charge you cancellation fees up to 100%. For flights, it might be possible to get a partial refund of the departure tax you paid. 


2.5. Dining & entertainment experiences
We offer dining and entertainment experiences on our website as separate travel services from any accommodation or package holiday offers. Such experiences are offered by our suppliers as agents for the relevant supplier of the selected experience, and the supplier's terms and conditions apply to such bookings. Your contract for such experiences is directly between you and the relevant supplier.


2.6. Excursions
Excursions or other tours that you may choose to book or pay for locally whilst you are on holiday are not part of your package holiday provided by us. For any excursion or other tour that you book locally, your contract will be with the operator of the excursion and not with us, and we will not be held responsible for the provision of these excursions or tours or for anything that happens during them where they are purchased locally. We are not responsible for any excursions or tours that you may choose to book while on holiday, as these will be operated by third-party operators. Any agreements you make with these operators will be with them and not with us. We cannot guarantee the quality of the excursion or tour, or anything that may happen while you are on it. 


PART THREE

Travel documents & requirements
Passports, visas, insurance, flights — your responsibilities before you travel and what we'll help with along the way.


3.1. Travel insurance — strongly recommended
It is your responsibility to ensure that you and every member of your party have appropriate travel insurance in place to cover the duration of the trip. Your insurance must include cover for cancellation, curtailment, accidents, illness, death, loss of belongings and possessions, missed departure, personal liability, emergency medical evacuation and repatriation.


Your travel insurance should cover, as a minimum:


  • Cancellation cover up to the full value of your holiday;
  • Medical expenses and emergency repatriation (we recommend at least £2 million of cover);
  • Personal liability cover (we recommend at least £1 million);
  • Lost, stolen or damaged baggage and personal belongings;
  • Travel delay and missed departure;
  • Cover for any specific activities you intend to take part in (skiing, diving, water sports, hiking at altitude, etc. — these are often excluded from standard policies);
  • Cover for any pre-existing medical conditions you or your party have.


Please note that travel insurance provided by some credit card providers often only offers the minimum coverage. Whichever your insurer, you should always check for any exclusion of activities that you might be undertaking. Some insurers now offer specific insurance against cancellation, delay and abandonment due to volcanic ash disruption, pandemics, or FCDO advice changes. This can be taken out as an add-on to some travel insurance policies or as stand-alone cover.


If your luggage is lost or damaged while you are travelling, you must file a claim with the airline (or relevant transport provider) within 24 hours of the incident, and notify your travel insurer as soon as possible.  To the extent permitted by law, we will not be liable for losses, costs or damages you incur as a result of not holding adequate travel insurance. Where we are obliged by law to remain liable to you (for example, under the Package Travel Regulations 2018), nothing in this section limits or excludes that liability.


3.2. Passport, visa & immigration


You are responsible for confirming the specific passport and visa requirements with the relevant embassies and/or consulates. We cannot be held responsible if you cannot travel because you have not complied with any passport, visa or immigration requirements. If you are not a British citizen, you will need to check the applicable requirements with the respective embassy or consulate of the countries you are visiting or the British Foreign Office. Please ensure that you comply with the applicable passport and visa requirements and that you allow sufficient time to obtain them. All travellers, including children, must have machine-readable passports when travelling to or via the United States. All passports must be valid for at least six months by the end of your journey.


Clients travelling to the United States must apply for their visa prior to departure on the following website esta.cbp.dhs.gov (there will be a minor charge for this service). Although most travel, including travel to international destinations, is completed without incident, travel to certain destinations may involve greater risk than others. TMDH advises customers to review any travel prohibitions, warnings, announcements and advisories issued by The Foreign, Commonwealth and Development Office Travel Advice Unit prior to booking travel to international destinations. Information on conditions in various countries and the level of risk associated with travel to international destinations can be found at gov.uk/foreign-travel-advice.


That's My Dream Holiday Ltd does not represent or warrant that travel to international destinations is advisable or without risk. It is your responsibility to ensure that you obtain all the necessary inoculations in relation to your trip. Information on country-specific health advice can be found at gov.uk/foreign-travel-advice. Recommended inoculations for travel may change at any time, so always consult with your doctor or the appropriate Embassy or Consulate for up-to-date information.


If you find yourself in a difficult situation while on holiday, please don't hesitate to reach out for help. We will do our best to provide assistance by providing information on local health services, local authorities and consular assistance, as well as helping you find alternative arrangements if necessary. If the difficulty is your own fault, you will be responsible for any costs we incur. 


FCDO travel advice.

The UK Foreign, Commonwealth & Development Office (FCDO) issues travel advice for every country in the world. Before you book and again before you travel, we strongly recommend that you check the FCDO's advice for your destination at gov.uk/foreign-travel-advice. If the FCDO advises against all or all but essential travel to your destination after you have booked, your right to cancel and any refund entitlement will depend on whether your booking is a package, a linked travel arrangement, or a single travel service (see section 1.9), the timing of the FCDO advice change, and the policies of the relevant suppliers. We will work with you in good faith to find the best outcome in those circumstances.


3.3. Flight details
Your confirmation invoice will show the details of your airline, your flight number and the destination airport. However, no airline can guarantee departure times, and these may change due to weather conditions, air traffic control restrictions or technical/operational problems. It is therefore important to reconfirm your flight departure time 72 hours before departure with the airline concerned and to complete online check-in according to the airline's procedures. We are sorry that we are unable to guarantee any specific aircraft types or seat allocation for passengers if the flight is delayed. Flights described as 'direct' will not necessarily be non-stop. If you book a return journey and do not use the outward flight without contacting the carrier directly, the airline may cancel the return flight without a refund. All flight tickets must be used in sequence. It is your responsibility to ensure that you arrive at all points of departure on time. If you miss a flight or other transportation, TMDH will try to arrange alternative transportation but reserves the right to recover any costs we incur in making such arrangements. Any rail, road and other departure times are supplied by the carriers. They are subject to (among other things) air traffic control restrictions, weather conditions, the need for constant maintenance and the ability of passengers to check in on time. There is no guarantee that departures will take place at the times shown on your tickets. The timings are estimates only and TMDH does not have any liability to you for any delays that may arise. Further, your dealings with all carriers are subject to the conditions of the carrier, some of which may limit or exclude liability.


3.4. EU Community list of banned air carriers 

In accordance with EU regulations, information on air carriers that are subject to an operating ban within the European Community is available at ec.europa.eu/transport/modes/air/safety/air-ban-en. 


PART FOUR


Financial protection

Your money is safeguarded from the moment you book until you return home. Here's exactly how.


4.1. Financial protection — flight-inclusive packages (ATOL)

Some of the flights and flight-inclusive holidays on this website are financially protected by the ATOL scheme. ATOL protection does not apply to all travel and holiday services offered on this website. The website will provide you with information on the protection that applies in the case of each travel and holiday service offered before you make your booking. If you do not receive an ATOL Certificate, then the booking will not be ATOL protected. If you do receive an ATOL Certificate but all the parts of your trip are not listed on it, those parts will not be ATOL protected. For more information about financial protection and the ATOL Certificate, go to caa.co.uk.


4.2. Financial protection — non-flight packages (TTA)

When you buy a package holiday that does not include a flight, protection is provided by way of a trust account with the Travel Trust Association, St Andrews House, West Street, Woking, Surrey, GU21 6EB.

thetravelnetworkgroup.co.uk/travel-trust-association/contact-us


4.3. Financial failure of the travel provider

In the event that one of the Travel Providers ceases to trade and/or accept your booking during your package holiday, you must contact us immediately to inform us and allow us to make alternative arrangements. We will accept no liability for costs and expenses you incur in circumstances whereby you have not given us a reasonable opportunity to make alternative arrangements. In making alternative arrangements, we will aim to replace the travel component provided by the failed Travel Provider with one which is of a higher quality, equivalent, or as near equivalent as possible in the circumstances.  If we are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to you under the ATOL scheme. You agree that in return for such a payment, you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable). You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme. 



PART FIVE


Membership programme
How TMDH membership works — savings, perks, vouchers, cancellation and renewal.


5.1. Membership overview

By subscribing to our membership programme, you agree to abide by the following terms and conditions governing the exclusive perks and benefits associated with your TMDH membership.


5.2. Savings, pricing & variable benefits


Savings calculation. Membership perks include potential savings, with an average of £4,500 per year based on three family or couple holidays. For single bookings with a minimum stay of 4–5 nights, average savings start from £250 and increase with longer durations.

Pricing structure. Our pricing structure is designed to maximise savings, particularly for longer stay durations. The more extended your stay, the greater the potential for increased savings.

Variable savings. The savings outlined are subject to change based on the time of the year and the availability of hotels, airlines, villas and services. These factors are beyond our control, but we strive to provide the best possible savings under prevailing circumstances.


5.3. Member responsibilities & redemption


Membership responsibility. Members are responsible for ensuring that they meet any specific criteria associated with the utilisation of certain perks. Failure to meet these criteria may result in the forfeiture of specific benefits.

Perks redemption. Some perks may require redemption through designated channels or by following specific instructions. Members are responsible for understanding and adhering to these procedures.


Third-party perks. We collaborate with third-party companies to provide the majority of your perks. Our role is that of an introducer, and we solely cover the subscription costs. Any customer service, service-level or other issues must be addressed directly with the service provider. We have no control over their services and business decisions.


5.4. Expiration, communication & external factors


Expiration and renewal. Membership perks are subject to change, and certain benefits may have expiration dates. We reserve the right to modify or discontinue perks at our discretion. Members will be notified of any changes in advance. Membership renewal is at the discretion of the member.


External factors. We are not liable for changes in savings due to external factors such as fluctuations in currency exchange rates, global events or changes in service providers.


Communication. Members consent to receiving communications related to membership perks, updates and other relevant information via the provided contact details.


5.5. Cancellation, refunds & termination


Cancellation rights. Members may terminate their subscription at any time (monthly memberships only).

Notice period. To prevent the automatic renewal of the next billing cycle, notice must be provided via info@thatsmydreamholiday.com no later than 5 days prior to the renewal date..

No refunds. Payments are non-refundable. We do not provide credits or prorated refunds for any partial membership periods or unused content.

Effect of cancellation. Following any cancellation, you will continue to have access to the service through the end of your current billing cycle, at which point your membership will expire and your access to the TMDH portal will be revoked.

Termination by us. We reserve the right to terminate or suspend membership privileges in cases of misuse or violation of these terms and conditions.


5.6. Holiday vouchers — using your voucher 

Important information regarding the use of your holiday voucher. Before you proceed with redeeming your holiday voucher, please carefully read and understand the following terms and conditions to ensure a smooth booking experience.


Initial enquiry via website. To utilise any of our vouchers, you must initiate your holiday enquiry through our customer services. Failure to do so will render your voucher invalid for use against the holiday.


Eligible holidays or accommodations. Vouchers can only be applied to eligible package holidays.


Voucher code requirement. When booking, it is essential to provide your voucher code.


One voucher per booking. Each voucher or voucher code can be used for a single booking, not per person. Only one voucher can be applied per booking.


Payment restrictions. Vouchers can only be utilised for full and final payment towards your package holiday.


Limitations on usage. Vouchers are exclusive to covering the cost of your holiday or accommodation and cannot be used for other expenses such as food, beverages or spa treatments.


Minimum spend requirement. The full minimum spend amount must be met within a single booking for the voucher to be redeemed (minimum spend £1,000 for minimum 4 nights stay).


Non-refundable and non-exchangeable. Vouchers are non-refundable, non-exchangeable and cannot be applied retrospectively.


Acceptance of terms. Your use of the TMDH website signifies your acceptance of our terms and conditions as well as our Privacy Policy.



5.7. Travel vouchers purchased via TMDH


  • The travel vouchers provided are solely valid for bookings made through the platform with a total value exceeding £1,000, subject to the terms and conditions herein.
  • These vouchers are non-transferable and may only be utilised by the registered member of the closed group.
  • The vouchers are applicable for a single use and may not be combined with any other promotional offers or discounts unless expressly stipulated.
  • Members are obliged to ensure that the aggregate value of the booking, after the application of the voucher, exceeds £1,000. Any residual balance must be settled by the member using other accepted payment methods. 


PART SIX

Behaviour & disputes


Our behaviour expectations during travel, and how to raise a complaint if something goes wrong.


If you or any of your party members cause offence, distress, danger or annoyance to others or damage to their property, your travel arrangements may be terminated by the supplier (e.g. hotel, airline, transfer agent) on your behalf. In such circumstances, our responsibility to you stops immediately. We will have no further obligations to you or your party and no refunds will be given for lost accommodation or any other travel service. We will not pay any expenses or costs incurred as a result of termination, and you and/or your party may also be required to pay for loss and/or damage caused by your actions. Full payment for any such damage or losses must be paid directly to the travel service provider before departure. If you fail to make payment, you will be liable to reimburse us for any expense and claims (including legal costs) subsequently made against us as a result of your actions, together with all costs we incur in pursuing any claim against you. We cannot be held responsible for the actions or behaviour of other guests or individuals who have no connection to your booking arrangements.


6.2. Resolving complaints & disputes


Whenever possible, we aim to provide the best customer service possible. If you have any complaints about your travel services, you should report them to the relevant travel service provider or their local supplier, agent or hotel/resort staff as soon as possible.

If the provider is unable to resolve your issue, then it is your responsibility to contact our Customer Service Department on +44 20 805 07658 or via email at info@thatsmydreamholiday.com for help. 


PART SEVEN


Legal provisions

Jurisdiction, third-party rights, transfer of rights, and the standard legal protections that apply to our agreement.


7.1. Law & jurisdiction
These Terms and Conditions and any dispute or claim (including non-contractual disputes or claims) arising out of them, their subject matter or formation shall be governed by and construed in accordance with the law of England and Wales. You and we both agree that the courts of England and Wales will have exclusive jurisdiction to resolve any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter or formation.

If you are a resident of an EU country other than England and Wales, you may also bring proceedings in your country of residence under the laws of that country.


7.2. Rights of third parties

Any contract made between you and us is only made between you and us. No third party will have any rights to enforce any of its terms, with the exception of the rights provided for the Travel Providers, suppliers and Trustees.


7.3. Transfer of our rights

We may transfer our rights and obligations under our contract with you to another organisation, and we will do our best to notify you if this happens, but this will not affect your rights or our obligations under the contract.


Updates to these terms

We may modify or update these Terms and Conditions from time to time at our sole discretion and for reasons including (without limitation):


  • Changes in how our business operates; 
  • Changes in the legal or regulatory requirements that we must comply with; or
  • Changes in how we accept payment from you.


We will notify you of any material changes to these Terms and Conditions either using the usual method of communication we use to contact you or using a notice on our website or app. For the avoidance of doubt, this does not apply to confirmed bookings.


7.5. Limitation of liability

In no event shall we be liable for any direct, indirect, incidental, special or consequential damages arising out of or in any way connected with the membership programme or our services, including but not limited to loss of revenue, loss of profits, loss of business or loss of data.


7.6. Indemnification

Members agree to indemnify and hold us harmless from and against any and all claims, losses, liabilities, damages, costs and expenses (including but not limited to legal fees) arising out of or in connection with any breach of these Terms and Conditions by the member.


7.7. Confidentiality

Members agree to keep confidential any proprietary information provided to them as part of the membership programme, including but not limited to discounts, perks and promotional offers.


7.8. Data protection & privacy

We are the data controller for personal information you provide to us. We are committed to protecting the privacy and security of our members' personal information and we process your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.


Your rights under UK GDPR include:


  • The right to be informed about how your personal data is used;
  • The right to access the personal data we hold about you; 
  • The right to have inaccurate personal data corrected (rectification);
  • The right to have your personal data erased in certain circumstances (right to be forgotten);
  • The right to restrict or object to the processing of your personal data;
  • The right to data portability;
  • The right to withdraw consent at any time, where consent is the basis for processing;
  • The right to lodge a complaint with the UK Information Commissioner's Office (ICO).


Full details of how we collect, use, store and share your personal data — including who we share it with (such as Travel Providers, payment processors and regulatory bodies) and how long we keep it — are set out in our Privacy Policy, available on our website. By subscribing to our membership programme or making a booking, you confirm you have read and understood our Privacy Policy.


7.9. Force majeure

We shall not be liable for any failure or delay in performing our obligations under these Terms and Conditions if such failure or delay is caused by circumstances beyond our reasonable control, including but not limited to acts of God, war, terrorism, civil unrest, natural disasters or governmental restrictions.


7.10. Severability

If any provision of these Terms and Conditions is found to be invalid, illegal or unenforceable, the remaining provisions shall nevertheless continue in full force and effect.


7.11. Entire agreement

These Terms and Conditions constitute the entire agreement between the member and us with respect to the membership programme and supersede all prior or contemporaneous communications and proposals, whether oral or written, between the parties. 


7.12. Waiver

The failure of either party to enforce any provision of these Terms and Conditions shall not be construed as a waiver of such provision or the right to enforce it at a later time.


7.13. Promotional & price-match terms

The promotional holiday must include a flight and a minimum of three nights' accommodation at a hotel featured within the thatsmydreamholiday.com luxury portfolio. Complimentary UK airport lounge pass included for all passengers travelling, subject to availability and individual lounge terms and conditions.

Complimentary return UK chauffeur service is valid on bookings of £10,000 or more, for travel within a 40-mile radius of the local departure airport. Complimentary chauffeur service is based on a maximum of three passengers per vehicle. Additional mileage and stops are chargeable and will be quoted at the time of booking. Complimentary extras are not applicable on a price match. Terms and conditions apply, and thatsmydreamholiday.com reserves the right to withdraw these services at any time.

Prices are per person based on two adults sharing. Valid for specified departures only. Prices include return economy flights, pre-payable taxes, private transfers and accommodation as specified. All offers are subject to change and availability. Book-by dates apply. Supplements may apply for regional departures. Weekend departure supplements may apply. Holiday deposit terms and conditions apply; full details of applicable payments will be provided at the time of booking. 


Have a question?

If you'd like to query anything in this document, our team is happy to help.